Overview

TITLE: Medical Office Clerk

CIVIL SERVICE TITLE: Clerk 1

REPORTS TO: Clinical Support Team Supervisor

CONTACTS: Clients, Center Staff and Community

Responsibilities

The Medical Office Clerk will provide administrative support to The Otlowski Center. Primary functions include, but are not limited to, answering phones, taking messages, making appointment reminder calls, coordinating interpreters when needed, greeting patients, checking them in, and other medical office paperwork. Will be cross trained to work in the Medical Unit to assist in the medication refill request process, assist the Medical Director with scheduling/staffing issues, typing, copying documents, and scanning documents into the electronic health record.

SUMMARY OF DUTIES:

l Appointment Scheduling: Schedules appointments for clients as determined by the prescriber and, when applicable with assistance from the program Directors, in compliance with rules and regulations set forth by the Division of Mental Health and Addiction Services and Medicaid.

l Scanning/faxing: Scan and attach appropriate documents to electronic health records, including but not limited to copies of incoming correspondence, outgoing correspondence to other agencies and clients, releases of information when handwritten, medical records received from other agencies, etc.

l Telephone Duties: Take messages for staff when they are otherwise occupied or out of the office, cancel appointments for prescribers when they are not in.

l Miscellaneous Duties: Obtain supplies, maintain bulletin boards with current information regarding memos, group schedules, client resources, etc. Completes any other tasks relevant to the Center or their role as determined by their direct supervisor.

Qualifications

Education: High School diploma. College degree preferred.

Experience: Prior administrative experience in a medical setting desired

Language: Read, write, understand, and communicate in English. Fluency in other languages a plus.

Knowledge, Skills, and Abilities:

Must be a team player and display cooperative and harmonious disposition with internal and external stakeholders.

Able to effectively collaborate and communicate upward, downward and laterally in order to provide a seamless continuum of care and promote a harmonious work environment conducive to quality.

Demonstrated ability to work respectfully with clients.